FAQ
We offer shipping to the USA and Canada, with many items qualifying for free shipping. Shipping costs are calculated based on weight and size at checkout. Shipping estimates are provided during checkout, and many products ship fast from Elkhart, Indiana.
We currently ship to the United States and Canada only.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (e.g., incorrect or defective item), we’ll also cover return shipping.
Items returned after 30 days may be subject to a 20% restocking fee. Please note that custom and special order products—like RV holding tanks or roller shades—are not eligible for return.
All returns must be pre-approved. Use our AI Parts Chat on the website for the fastest service.
Because many items are custom-built or special order, cancellations are not always possible. Regular, non-custom items may be canceled if they have not entered the shipping process yet. Use our AI Parts Chat for quick help.
Once your order ships, you’ll receive an email with tracking information.
Yes, we specialize in OEM RV parts from trusted brands like Lippert, MORryde, and Spinweld. You're getting factory-direct quality parts, not generics.
Use our AI-powered Parts Chat on the website for fast, accurate guidance. You can also check the detailed specs listed on each product page.
We accept Visa, Mastercard, Discover, American Express, and other major credit cards. We do not currently accept PayPal.
We don’t offer wholesale pricing, but we strive to offer the best possible pricing for everyone by working directly with manufacturers.
The fastest way to get help is through the AI Parts Chat in the bottom-right corner of the website. For order-related questions, you can email help@elkhartrvparts.com.