Refund policy

We have a per-item return policy, which means each item carries its own unique return policy, visible on the product detail page on the website. Please note: some custom items are non-refundable as they are built to order or special order.

To be eligible for a return, your item must be in the same condition that you received it and unused. You will also need the receipt or proof of purchase.

To start a return, go to your online account or email us at help@elkhartrvparts.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns at no fault of ERVP are subject to a 20% restocking fee.

Return shipping label

Return shipping is the customer's cost unless Elkhart RV Parts made a fulfillment error or otherwise authorizes prepaid return shipping. We do not offer free return shipping on unused / change-of-mind returns. We provide an estimate when the return is requested. That estimate is typically about twice (2x) the outbound shipping cost shown at checkout when the order was placed. Return labels, when provided, typically use USPS or UPS. The actual label cost is based on weight, size, and dimensions, and is deducted from the refund.

You are not eligible to return items on your own shipping account. After we authorize a return, you must use the return shipping label we provide. If you send something back on your own label, we may refuse the package or deny the return based on eligibility and the return window. Shipping after the return window on your own label does not require us to accept the item or issue a refund.

Condition on return / photos

Before you send a return, photograph the item and the package. If we inspect the return and it is damaged from the trip back, or it does not match those photos, no refund amount may be due.

Damages and issues

Please inspect your order when it arrives. Physical shipping damage is not an unused return and is not handled through the unused-return process. Email help@elkhartrvparts.com or text (574) 675-6919. See our Appliance Shipping Damage & Warranty Policy.

If you received the wrong item, contact us so we can evaluate the issue. For carrier damage claims, keep the product and the original packaging. The carrier may inspect.

Unauthorized, late, or damaged returns

A return is only authorized after we approve the request and you ship it with the label we issue, inside the return window, in the condition required by that item's terms. Anything else is unauthorized.

Unauthorized includes, without limitation: a package sent without an approved return; a package sent on your own UPS, USPS, FedEx, or other carrier account; a package that leaves after the return window; the wrong item, extra items, or incomplete contents; an item that is used, installed, missing parts, or not in resalable condition; and a package that arrives damaged, opened, or in a condition that does not match the photos you were required to take before shipping.

We inspect authorized returns before any refund is approved. Refunds are based on the condition we receive, not on the fact that a box showed up. If the return is unauthorized, late, incomplete, used, or damaged on the way back, we may refuse the package, return it to sender unpaid, hold it without processing, reduce the refund, or deny the refund in full. No refund is automatically due.

We do not ship returns back to you. After a short hold, we may discard, recycle, donate, or otherwise dispose of unauthorized, late, inbound-damaged, incomplete, or ineligible items. Disposal does not create a refund, a replacement, or a requirement that we store or return the goods.

A chargeback or payment dispute is not a substitute for this process. Except where required by law, nothing in this section waives rights that cannot legally be waived.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Order Cancellation & Change Policy

All orders are eligible for cancellation or modification within 1 hour of placement. After the 1-hour window closes, we begin coordinating with vendors and changes generally cannot be made. This policy is displayed on every product page and in your order confirmation email. For full details, see our Order Cancellation & Change Policy.

Customer-Selected Addresses and Undeliverable Packages

ERVP ships using the address the customer submits and is not responsible for independently verifying location-specific delivery rules, carrier access, package limits, recipient authorization, mailroom procedures, forwarding restrictions, or the suitability of RV parks, campgrounds, forwarding services, private mailboxes, gated properties, commercial locations, or other non-standard addresses. ERVP does not ship to PO Boxes.

If delivery fails because the selected address is invalid, incomplete, inaccessible, restricted, refuses or cannot accept the shipment, lacks an authorized recipient, or is no longer occupied by the customer, the customer is responsible, to the extent permitted by law, for resulting carrier/vendor charges and non-recoverable loss. A returned package is not automatically eligible for a full refund. Any refund or reshipment remains subject to the product's return terms and may require payment or deduction of outbound shipping, return shipping, address-correction, carrier, vendor, handling, and restocking charges. A package that is abandoned, disposed of, lost, or otherwise not returned to ERVP because of the selected address or its restrictions generally cannot be refunded or replaced, except where required by law.

This section does not apply to an ERVP addressing error or carrier loss/damage unrelated to the customer-selected address. Nothing here limits rights that cannot legally be waived.