Order Cancellation & Change Policy

Last updated: August 16, 2026

Because many orders are submitted quickly to our warehouse, manufacturers, vendors, or fulfillment partners, the ability to cancel or change an order is time-sensitive.

One-Hour Cancellation / Change Window

Unless stricter product-specific or special-order terms are disclosed before purchase, customers have one hour from the time an order is placed to request cancellation or correction of order information, including the shipping address. A countdown timer may be displayed on the order confirmation page.

The one-hour window exists so customers can review the order confirmation, verify products and quantities, and confirm that the shipping address is a location where they can reliably receive the order.

After the One-Hour Window

After one hour, an order may already have been submitted to a manufacturer, vendor, warehouse, drop-ship partner, or other fulfillment source. Many vendor systems and policies do not permit ERVP to change a shipping address after submission. Cancellations, product changes, and address changes after the one-hour window are therefore not guaranteed, even when tracking has not yet been issued or the package has not physically departed.

If a late change remains possible, we will make a reasonable effort to help. An address correction, carrier intercept, reroute, cancellation, or other change after processing begins is a courtesy when available, not a guaranteed service.

RV Parks, Campgrounds, Temporary & Traveling Addresses

Do not order to an RV park, campground, resort, rally, temporary residence, seasonal location, forwarding location, or other address you expect to leave unless you reasonably expect to remain there through the estimated fulfillment and delivery period.

ERVP relies on the shipping information submitted with the order and is not responsible for independently investigating whether a customer-selected location has carrier-access rules, package-size limits, mailroom procedures, recipient restrictions, forwarding limitations, or other requirements that prevent delivery. Checkout address suggestions or carrier validation are conveniences, not guarantees of deliverability.

Before ordering, the customer must confirm that the selected address is complete, valid, accessible, authorized to receive the package, and able to accept and securely hold the product and delivery method. This includes RV parks, campgrounds, resorts, rallies, marinas, hotels, apartments, gated properties, rural routes, commercial locations, freight terminals, forwarding services, and private mailboxes. ERVP does not ship to PO Boxes.

If a shipment cannot be delivered or recovered because the customer-selected address is invalid, incomplete, inaccessible, restricted, refuses the shipment, cannot accept the package, lacks an authorized recipient, or is no longer occupied by the customer, the customer is responsible, to the extent permitted by law, for resulting carrier/vendor charges and non-recoverable loss. Returned shipments remain subject to the product's return terms, and refund or reshipment may require payment or deduction of outbound shipping, return shipping, address-correction, carrier, vendor, handling, and restocking charges. This does not apply to an ERVP addressing error or an unrelated carrier loss/damage event, and it does not limit rights that cannot legally be waived.

The customer is responsible for selecting a delivery address that remains usable for the expected delivery timeframe. If the customer later moves, changes parks, leaves the location, or becomes unavailable to receive the shipment and ERVP or its vendor cannot change the address, that circumstance is not an ERVP fulfillment error.

ERVP is not responsible for rerouting, retrieving, replacing, or refunding an otherwise correctly fulfilled order solely because the customer is no longer at the address supplied when ordering. Additional carrier, vendor, return-to-sender, address-correction, recovery, or reshipping charges may be the customer's responsibility.

Delivery and Payment Disputes

An order shipped to the address supplied by the customer does not become an ERVP wrong-address or non-delivery error merely because the customer moved or left that address after ordering. Where tracking or other evidence shows shipment or delivery to the customer-provided address, ERVP may use the order record, address supplied at checkout, fulfillment records, delivery evidence, this policy, and customer communications to respond to or contest a payment dispute.

Nothing in this policy waives or limits payment-dispute or consumer rights that cannot legally be waived.

How to Cancel or Request a Change

Within the one-hour window, use the cancellation/change option on the order confirmation/status page when available or contact help@elkhartrvparts.com with the order number. Contacting ERVP after processing begins does not guarantee that a change remains possible.

Special-Order Items

Special-order, custom, made-to-order, and built-to-order products may have stricter cancellation terms disclosed on the product page or in our Special Order Terms. Where a product-specific acknowledgment states that the one-hour window does not apply, that disclosed term controls to the extent permitted by law.

Returns After Delivery

For returns after delivery, see our Returns Policy. For appliances and other functional products, also see our Appliance & Functional Product Shipping Damage / Warranty Policy.