Shipping

We currently ship to the USA and Canada only. Restrictions apply to some products and destinations. We do not ship to PO Boxes; please provide a complete physical delivery address.

Shipping and delivery dates shown on the site are estimates based on product availability, fulfillment method, and carrier service. Large or special-order items may ship directly from a manufacturer or vendor.

Shipping Address Responsibility — RV Parks, Campgrounds & Temporary Addresses

The customer is responsible for providing a complete, accurate shipping address where the order can reliably be received throughout the estimated fulfillment and delivery period. This is especially important when shipping to an RV park, campground, resort, rally, temporary residence, seasonal location, forwarding location, or any address the customer expects to leave.

Elkhart RV Parts provides a one-hour order cancellation/change window so customers can correct shipping information or cancel before processing begins. After that window, an order may already have been submitted to a manufacturer, vendor, warehouse, or fulfillment partner whose systems or policies do not permit an address change. ERVP therefore does not guarantee address changes, shipment interceptions, or rerouting after the one-hour window.

If a customer chooses a temporary or otherwise risky delivery address and later moves, leaves that location, or becomes unavailable to receive the shipment, the customer assumes the risk associated with that choice. ERVP is not responsible for rerouting, retrieving, replacing, or refunding an otherwise correctly fulfilled order solely because the customer is no longer at the address the customer supplied.

Moving or leaving the delivery location does not convert an order shipped to the customer-provided address into an ERVP wrong-address, non-delivery, or fulfillment error. If tracking or other delivery evidence establishes delivery to the address supplied with the order, ERVP may use the original order record, shipping address, delivery evidence, applicable policies, and customer communications to contest a payment dispute alleging non-delivery or incorrect delivery.

Any address correction, carrier intercept, rerouting, reshipment, or recovery attempted after processing begins is a courtesy when available, not a guaranteed service, and the customer may be responsible for additional carrier, vendor, return, or reshipping charges. Customers using temporary addresses should not order unless they reasonably expect to remain there long enough to receive the shipment based on the estimated fulfillment and delivery timeframe.

Shipping Damage — Inspect Immediately

Please inspect every shipment immediately after delivery. For high-value appliances and electrical equipment, photograph all sides of the package and the shipping label before opening. Keep the original carton, internal packaging, labels, and product until any claim is resolved.

Report visible or concealed physical shipping damage to Elkhart RV Parts within 7 calendar days of delivery. Report it as soon as it is discovered. Include photos of the carton, shipping label, packaging, physical product damage, and product/model/serial label when available.

If physical damage is found, do not install, connect, energize, modify, or use the product.

Elkhart RV Parts will evaluate documented physical transit damage and, when appropriate, administer the available carrier, ParcelGuard, vendor, or other shipping-damage claim. Keep the damaged product and all packaging until we tell you the claim no longer requires them.

Shipping Damage vs. Product Warranty

A product that has no evidence of physical transit damage but does not operate as expected is handled separately from shipping damage. Once an appliance or other functional product has been installed, connected, energized, modified, or used, technical diagnosis and remedies generally proceed through the applicable manufacturer's warranty/service process rather than as a standard return or transit-damage claim.

See our Appliance & Functional Product Shipping Damage / Warranty Policy for the complete process.

Free Shipping

Many products qualify for free shipping. Eligibility is shown on the individual product page and at checkout. More information about free shipping.