If your 1" large Value-Line RV shade spring is defective and fails to hold the shade in the down position, Elkhart RV Parts will provide a free replacement spring promptly. There is no need to return the defective spring before receiving the replacement. Once you receive the new spring, you will be provided with a prepaid return shipping label to send back the faulty part for inspection. After the defective spring is returned and reviewed, a full refund will be issued to your original payment method. For quality assurance, it is helpful to send a photo of the faulty spring to the customer care team. This process ensures you receive a properly functioning shade spring and supports continuous product quality improvements.