Fixing Retractable RV Shower Door Rails Not Matching 35.5" Specs

Asked by James from Toluca Lake, CaliforniaAsked on March 29, 2026Answered by Elkhart RV Parts
Verified Purchase Customer Kept This Part Purchased: Irvine ISD - RV Slow Retract Shower Screen Door - (Platinum or Black) - 100% Waterproof - OEM Replacement - Custom Builder - 20"-36" / 63"-72" / N/A
Customer Question

I ordered a retractable RV shower door custom-sized to 35.5" width, but the top and bottom rails I received measure 37.5" instead. How can I address this size discrepancy? Can I exchange the rails for the correct size or is there another solution?

Expert Answer

The retractable shower door you ordered was correctly sized at 35.5" in height, but the top and bottom rails were mistakenly manufactured at 37.5" width. Since your order was placed for 35.5", you have two options to resolve the issue. First, you can use a metal saw to trim the rails down to the correct 35.5" width yourself, which is the method the manufacturer would use if the parts were returned. Alternatively, you can send the rails back to have the manufacturer resize them precisely to your custom measurements, though this option will require additional time. Either choice will ensure your shower door fits your RV frame as intended. Contact Elkhart RV Parts to arrange a return or get further assistance.

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