Irvine RV Roller Shade Replacement Spring RS-SR31SM Compatibility & Returns

Asked by SallyAsked on October 14, 2025Answered by Elkhart RV Parts
Customer Question

The Irvine replacement roller shade spring (RS-SR31SM) received has a flange that is too short and a female connector instead of a male. How can I return this incompatible spring, and are there options to purchase a compatible tube/spring or a whole new shade?

Expert Answer

A shorter flange or different male/female engagement is a fit discrepancy that needs identification, not an approved substitution. The reported RS-SR31SM part number does not establish that the supplied spring matches the original mechanism or that the order was correctly fulfilled. Do not force an incompatible connection or modify the parts to make them engage.

The RS-SR31 spring listing is a Slow-Rise family reference. Irvine's manufacturer parts guide distinguishes Slow-Rise from the two Valu-Line tube families. Its Slow-Rise width categories do not resolve flange length, connector sex, end profile or manufacturer revision. Compare the original shade label, tube outside diameter, spring/end identifiers, engagement and finished shade width with exact documentation before selecting a spring or tube assembly. Exact availability of an alternative has not been established.

To request a return, use the account process or contact details in the current published return policy, and provide proof of purchase and the fit-discrepancy details privately. Eligibility depends on the item's terms and condition. Wait for acceptance and the issued label/instructions before shipping; this public answer does not authorize a return, provide a return address, waive charges or promise a refund. Do not use the historical instruction to mail the part back without approval.

A complete shade is another category to investigate only after its finished size, mounting and mechanism are verified. It is not an automatic remedy or a guarantee of fit. Whether a matched component, assembly or complete shade is appropriate remains unconfirmed; retain the parts and packaging while the exact identification and applicable return request are reviewed.

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