The part numbers [phone removed] and [phone removed] correspond to the ducted and non-ducted versions of the Furrion Chill Cube air distribution box, respectively. The SKU you ordered [phone removed]) is for the ducted AC model and includes the remote control. Although there are OEM and aftermarket versions with slight model number variations (such as the “-AM” suffix), they are and fully compatible. Our team has confirmed with Lippert that the OEM and aftermarket parts function the same and include the remote. We will ship you the correct ducted AC air distribution box promptly and provide a return label for the incorrect part you received. Please inspect the photos we sent to ensure the part matches your requirements. If you need further verification or assistance, feel free to contact us, and we will coordinate the replacement shipment as quickly as possible.