Furrion Chill air conditioners are designed with modular components to accommodate various RV configurations and user preferences. As a result, key parts like the thermostat and control box are typically sold separately rather than included with the base unit. This allows RV owners to choose the specific parts that best fit setup and control preferences. Regarding your order #5669, we currently do not have an estimated arrival time due to high demand but are actively working to fulfill all pending orders. You may cancel your order for a full refund if you prefer not to wait. We appreciate your patience and understanding during this busy season and are committed to providing updates as soon as more information becomes available.