Covenant RV 40" Flush Mount Fireplace Remote Replacement & Support
Covenant RV 40" Flush Mount Fireplace Remote Replacement & Support
I ordered two remotes for my Covenant RV 40" flush mount electric fireplace, but only received one remote, and it does not work with my fireplace. The remote arrived out of its protective sleeve without a packing slip. Can you send the second remote and confirm compatibility? Also, I want to speak to a representative before shipping a replacement as the first remote may be damaged or incorrect.
The remote you received for your Covenant RV 40" flush mount electric fireplace appears to be the Universal Remote Control for Touchscreen RV Electric Fireplaces (SKU: LFP-NBREMOTE), which is compatible with touchscreen models like yours. Since the remote arrived damaged or does not function with your fireplace, we can arrange to send the second remote you ordered. However, before shipping, we recommend verifying the fireplace model and remote compatibility to avoid further issues. If you provide a photo of the fireplace sticker or model details, we can cross-reference to ensure the correct remote. Alternatively, if you prefer, we can assist with a return and refund. Please confirm how you wish to proceed, and a representative will assist you promptly.
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