Returns Policy

Elkhart RV Parts uses product-specific return terms. The return window and eligibility shown on the product page at the time of purchase apply to that item. For most returnable products, a request must be submitted within 30 days of delivery.

Standard Unused Returns

To qualify for a standard return, an eligible item must be new, unused, uninstalled, complete, and in resalable condition with original packaging, labels, serial/UPC information, accessories, and documentation. Product-specific exclusions, restocking fees, and return windows still apply.

Return shipping costs are generally the customer's responsibility unless Elkhart RV Parts made a fulfillment error or otherwise authorizes prepaid return shipping. Items sent back without authorization may not be accepted.

Unused returns start at elkhartrvparts.com/pages/returns. Physical shipping damage is not this process. Email help@elkhartrvparts.com or text (574) 675-6919.

Return shipping label

You are not eligible to return items on your own shipping account. After we authorize a return, you must use the return shipping label we provide.

• If you send something back on your own label, we may refuse the package or deny the return based on eligibility and the return window.
• Shipping after the return window on your own label does not require us to accept the item or issue a refund.

Return shipping is the customer's cost unless Elkhart RV Parts made a fulfillment error or otherwise authorizes prepaid return shipping. We provide an estimate when the return is requested. That estimate is typically about twice (2x) the outbound shipping cost shown at checkout when the order was placed. The actual label cost is based on weight, size, and dimensions, and is deducted from the refund.

Condition on return / photos

Before you send a return, photograph the item and the package. If we inspect the return and it is damaged from the trip back, or it does not match those photos, no refund amount may be due.

Unauthorized, late, or damaged returns

A return is only authorized after we approve the request and you ship it with the label we issue, inside the return window, in the condition required by that item's terms. Anything else is unauthorized.

Unauthorized includes, without limitation: a package sent without an approved return; a package sent on your own UPS, USPS, FedEx, or other carrier account; a package that leaves after the return window; the wrong item, extra items, or incomplete contents; an item that is used, installed, missing parts, or not in resalable condition; and a package that arrives damaged, opened, or in a condition that does not match the photos you were required to take before shipping.

We inspect authorized returns before any refund is approved. Refunds are based on the condition we receive, not on the fact that a box showed up. If the return is unauthorized, late, incomplete, used, or damaged on the way back, we may refuse the package, return it to sender unpaid, hold it without processing, reduce the refund, or deny the refund in full. No refund is automatically due.

We do not ship returns back to you. After a short hold, we may discard, recycle, donate, or otherwise dispose of unauthorized, late, inbound-damaged, incomplete, or ineligible items. Disposal does not create a refund, a replacement, or a requirement that we store or return the goods.

A chargeback or payment dispute is not a substitute for this process. Except where required by law, nothing in this section waives rights that cannot legally be waived.

Installed or Energized Electrical Products and Appliances

Installed, connected, energized, modified, or used appliances/electrical products are not eligible for a standard unused-product return. If such a product does not operate as expected and there is no evidence of physical shipping damage, the issue is routed through the applicable manufacturer's technical diagnosis and warranty process.

Elkhart RV Parts will provide proof of purchase and reasonable administrative assistance and will participate when the manufacturer's process requires the selling dealer. A report that an installed product does not work does not by itself create an automatic right to an advance replacement, refund, or return authorization.

Physical Shipping Damage

Physical shipping damage is not treated as a buyer-remorse return. Inspect shipments immediately and report visible or concealed physical transit damage within 7 calendar days of delivery. For high-value appliances, photograph all sides of the package and shipping label before opening and retain all original packaging.

If physical damage is found, do not install, connect, energize, modify, or use the product. Preserve the product and packaging while the claim is reviewed. See our Appliance Shipping Damage & Warranty Policy for complete instructions.

Wrong Item or Missing Components

If Elkhart RV Parts shipped the wrong item or a shipment is missing components, notify us within 7 calendar days with photos of the received item, shipping label, product label, and packaging so we can correct the fulfillment issue.

Special-Order and Custom Items

Products identified as special order, custom, built-to-order, or final sale are subject to the terms disclosed on the product page and our Special Order Terms. Final-sale status does not eliminate remedies required by applicable law or an applicable manufacturer warranty.

Customer-Selected Addresses and Undeliverable Packages

ERVP ships using the address the customer submits and is not responsible for independently verifying the location-specific delivery rules, carrier access, package limits, recipient authorization, mailroom procedures, or suitability of RV parks, campgrounds, forwarding services, private mailboxes, gated properties, commercial locations, or other non-standard addresses. ERVP does not ship to PO Boxes.

If delivery fails because the customer-selected address is invalid, incomplete, inaccessible, restricted, refuses or cannot accept the shipment, lacks an authorized recipient, or is no longer occupied by the customer, the customer is responsible, to the extent permitted by law, for resulting carrier/vendor charges and non-recoverable loss. A returned package is not automatically eligible for a full refund. Any refund or reshipment remains subject to the product's return terms and may require payment or deduction of outbound shipping, return shipping, address-correction, carrier, vendor, handling, and restocking charges. No refund is due for a package that is abandoned, disposed of, lost, or otherwise not returned to ERVP because of the customer-selected address or its restrictions, except where required by law.

This section does not apply to an ERVP addressing error or carrier loss/damage unrelated to the customer-selected address. Nothing here limits rights that cannot legally be waived.

Refund Processing

When an authorized return is received, it is inspected before refund approval. Approved refunds are issued to the original payment method. Please allow processing time for Elkhart RV Parts and the customer's bank/card provider.

Start a Request

Use our return/support portal or email help@elkhartrvparts.com. Choose the reason that best describes the issue so we can route it correctly: unused return, visible shipping damage, concealed physical shipping damage, wrong/missing item, or product not working with no visible shipping damage.

International returns: Standard returns are available only where stated by the product-specific policy and applicable law.