Special Order Terms

Last updated: August 14, 2026

These Special Order Terms apply to products identified on ElkhartRVParts.com as special order, made-to-order, custom, built-to-order, made fresh to order, or otherwise subject to product-specific final-sale terms. The product page controls whether these terms apply.

1. Special-Order Status and Acceptance

Special-order products may be manufactured, reserved, configured, allocated, or dispatched specifically in response to an order. When the product page requires an acknowledgment before purchase, that acknowledgment is part of the order record to the extent recorded by Shopify and the storefront.

2. Cancellations and Standard Returns

Unless the product page expressly states otherwise, special-order and custom items are final sale and are not eligible for cancellation, buyer-remorse return, or exchange after the applicable cancellation period or after production/fulfillment has begun. Nothing in these terms eliminates remedies required by applicable law or an applicable manufacturer warranty.

3. Shipping Damage

Shipping damage is separate from the final-sale rule. Inspect shipments immediately. For high-value appliances and electrical equipment, photograph all sides of the carton and shipping label before opening and retain the original packaging.

Report visible or concealed physical shipping damage within 7 calendar days of delivery. If physical damage is discovered, do not install, connect, energize, modify, or use the product. Preserve the product and packaging while the claim is reviewed.

Elkhart RV Parts will evaluate documented physical transit damage and, when appropriate, administer the available carrier, ParcelGuard, vendor, or other transit-damage claim. See the Appliance Shipping Damage & Warranty Policy.

4. Product Does Not Work / Manufacturer Warranty

A product that has no evidence of physical transit damage but does not operate as expected is not automatically treated as shipping damage. If the product has been installed, connected, energized, modified, or used, it is not eligible for a standard unused-product return. Technical diagnosis and remedies generally proceed through the applicable manufacturer's warranty/service process.

Elkhart RV Parts will provide proof of purchase and reasonable administrative assistance and will participate when a manufacturer's procedure requires the selling dealer to do so. We do not automatically advance-ship a replacement or issue a refund solely because an installed or energized product is reported as nonworking.

5. Fitment, Installation, and Third-Party Work

Customers are responsible for verifying compatibility and following manufacturer instructions unless Elkhart RV Parts made a specific written fitment representation for the exact application. Where a manufacturer requires qualified or authorized installation or diagnosis, those requirements apply.

To the extent permitted by law and the applicable manufacturer warranty, Elkhart RV Parts is not responsible for third-party installer workmanship, improper wiring or setup, incompatible equipment, power-quality issues, customer-caused damage, or labor/removal/reinstallation costs not covered by the applicable warranty.

6. Payment Disputes

If a customer believes there is a problem with an order, we ask that the customer contact us so the matter can be routed to the appropriate shipping, fulfillment, return, or manufacturer-warranty process. Elkhart RV Parts may contest payment disputes using the transaction record, delivery evidence, accepted disclosures, customer communications, and applicable return/warranty documentation. Nothing in these terms waives or limits payment-dispute or consumer rights that cannot legally be waived.

7. Governing Terms

These terms supplement the product listing, our general Terms of Service, Return Policy, Shipping Policy, cancellation policy, and any applicable manufacturer warranty. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

8. Contact

Questions should be directed to help@elkhartrvparts.com.