Frequently Asked Questions

Yes! We offer an industry-exclusive AI-powered instant price match feature available on every product page. This innovative tool allows you to submit competitor pricing in real-time and receive an instant decision—no waiting, no back-and-forth emails.

How it works:

• Navigate to any product page and look for the "Request Price Match" button
• Enter the competitor's information, product URL, and their price
• Our AI system instantly evaluates the request based on our product cost and margin requirements
• If approved, you'll receive a unique discount code to use at checkout

Important guidelines:

• We price match to authorized specialty retailers and distributors—not marketplace sellers like eBay or Amazon
• The competitor must be an authorized vendor for the brand in question
• Price matches are evaluated based on our actual product cost and cannot always be honored if margins don't allow
• Price match requests must be submitted before placing your order—we cannot retroactively apply price matches to completed orders
• The product must be identical (same part number, specifications, and condition)

This instant price match system ensures transparency and fairness while giving you the confidence that you're getting competitive pricing on authentic OEM-grade RV parts.

No, we cannot ship to PO box addresses. Our RV parts include large items such as tanks and hardware that require delivery via freight carriers (LTL) and standard carriers like UPS and FedEx, which cannot deliver to PO boxes.

Important: If you enter a PO box as your shipping address, it will delay your order and may lead to your order being automatically cancelled and refunded. We'll need to contact you for a valid physical street address before we can process shipment. Please provide a complete street address at checkout to ensure prompt delivery and avoid cancellation.

Yes, we will ship to trailer parks and campsites, but please be advised these types of locations have a decently high failure/return to sender rate.

Important: You need to check with the main office first to ensure they are aware of your shipment and allow it. If orders are lost, held, or returned to us, we are unable to assist beyond offering a reshipment if desired (though at an additional cost) or refunding per the refund policy of each individual item.

Technically no, but in certain circumstances we may be able to accommodate. Please reach out to our customer service team if you have a reason to request this and we can discuss further.

Yes, we do! All details of our current program can be found here: Business Account Signup

Due to the wide varying nature of products and processes involved for the items we sell, all orders have a 1-hour cancellation policy where you can cancel the order yourself from the order confirmation or status page.

After that 1-hour period, you will need to reach out to our customer service staff to check if the order you placed may be cancelled or not. Many orders are built-to-order or fulfilled locally from our partners in Elkhart, Indiana, which could prevent us from being able to cancel the order.

Important: Please place orders when you are confident in the part, as many parties work in coordination behind the scenes to make all this happen.

No, we do not offer exchanges. You simply place a new order for the item you need, and then process a return for the original item you don't need. This expedites the process and works better for all parties.

To get started, you can visit our Return Policy page.

Important: The return policy per item varies and is given to you at the time of purchase. For more details on any item, click the return policy link below/above the add to cart section on any item.

To get started with a return, use our self-serve return portal here: Return Portal

The order status page linked from your confirmation email is THE place to check the status. That is where we'll provide as much detail on the status and process of any individual order.

You can always contact us for more detail of course.