If you received a Retract Shower Screen Door that is both damaged and incorrectly sized, Elkhart RV Parts recommends contacting them immediately for a replacement. The manufacturer acknowledges the sizing error and confirms the door should be smaller than the custom size requested. They will a brand new door matching your 38.5-inch specification and ship it as a free replacement. Additionally, replacement guide rails will be included to fix the broken parts. You will receive tracking information once your replacement ships. This proactive approach ensures you get a properly sized, fully functional shower screen door for your RV without any additional cost. For further assistance, reach out to Elkhart RV Parts customer care directly.