Retract RV Shower Screen Door Replacement & Size Issue Help

The reported 38.5-inch order, 39.5-inch received door and broken rails need review against the approved specification; they do not establish that a free replacement has been authorized. Keep the packaging, loose pieces and labels, and document the damage before cutting, drilling or installing the assembly.

Compare the order confirmation or approved drawing with measurements taken at the same reference points. Separate finished shower-opening width, overall assembled-door width, screen travel, cartridge/side-rail dimensions and any individual track cut length. Record the opening at the top, middle and bottom, its height, and the supplied assembly's measured endpoints. A one-inch difference between unlike measurements does not by itself prove a fabrication error or tell you what to trim.

If this is an Irvine Slow-Roll system, its installation sheet treats the cartridge, rails, carrier and cut bottom track as distinct components. Its track-cut instruction is not a rule for reducing the complete custom door by a guessed amount. The current Irvine door listing and identification and parts guide are references only until the manufacturer, model, configuration and damaged rail are confirmed. A similar size or finish does not establish the right replacement.

Provide the seller with the approved specification, label and damage photos, and a tape measure visible across the relevant endpoints, using a private order-support channel. Request review and the approved next steps before modifying or returning the door. This historical Page does not establish a manufacturer acknowledgment, included replacement rails, a free new door, refund, tracking number or shipment commitment.