If your Lippert auto level control box is malfunctioning by energizing the retract solenoid incorrectly and preventing jack retraction, you can return it for a refund. Please print the provided return shipping label, securely package the control box to avoid damage, attach the label, and ship it to us. Once we receive the returned item, we will promptly process your refund. For any questions or assistance during the return, feel free to contact Elkhart RV Parts customer service.