For the defective Furrion Chill Cube 18K BTU ducted rooftop air conditioner (model FACR18VSDA-PS), Lippert pre-approves up to $2.00 per labor hour for removal and replacement of the unit. You can order the replacement part (FACR18VSSA-BL-AM, part number [phone removed]) directly through Lippert's dealer portal or by contacting their Appliances and Entertainment parts department with your Lippert account number. To claim labor reimbursement, submit your detailed work order or completed warranty claim form along with a clear photo of the serial number tag to [email removed] Note that mobile service fees and diagnostic fees are not covered under the warranty, and Lippert does not require the defective product to be returned. Ensure all coach information meets warranty credit conditions. For a smooth process, reply directly to the manufacturer's email with the case number 6166836 referenced. This approach will help expedite authorization and replacement shipment directly to your client.