Furrion 18K BTU RV AC Return & Replacement for Forest River Cardinal

Asked by RyanAsked on August 14, 2025Answered by Elkhart RV Parts
Customer Question

The Furrion Chill Cube 18K BTU rooftop air conditioner I ordered arrived with broken brackets on the lid. My RV technician says this AC won't work on my 2015 Forest River Cardinal 3450 fifth wheel because it's not thermostat controlled. Can I return it, and do you have a rooftop AC compatible with my RV that has thermostat control? I currently have a Dometic Penguin 13.5K BTU unit but don't need a heat pump.

Expert Answer

You can return the damaged Furrion 18K BTU rooftop air conditioner by securely packaging it with all original parts and documentation. Return shipping will be your responsibility. Regarding your 2015 Forest River Cardinal 3450, your technician is correct that the Furrion Chill Cube may not be compatible if thermostat control is required. We recommend selecting a rooftop AC unit that explicitly includes thermostat functionality to ensure compatibility. While the Dometic Penguin 13.5K BTU with heat pump is your current unit, if you do not require a heat pump, there are other thermostat-controlled rooftop ACs available. Please visit our website or contact us directly to help identify a suitable rooftop air conditioner that fits your model and specifications.

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