Fireplace Control Board Replacement & Return Process | Elkhart RV Parts

Asked by ChadAsked on June 18, 2025Answered by Elkhart RV Parts
Customer Question

I ordered a replacement electrical control board 1340FUR-P-V02 for my fireplace but received part 1336FUR-3S-8 instead. The new board has an extra electrical element and may not be compatible. Is the original board obsolete, and can I return the incorrect part for a refund?

Expert Answer

The manufacturer often updates fireplace control boards, which can lead to changes in part numbers and layouts. Receiving part 1336FUR-3S-8 instead of 1340FUR-P-V02 may reflect such an update, but compatibility is not guaranteed if features or connections differ. Since the new board is not functioning as needed, you are eligible to initiate a return. You can process returns directly through your account on our website, where you can view your order, print shipping labels, and track the return status. If you need further assistance or confirmation about compatibility and return eligibility, please contact our customer service team for expert support.

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